Returns & Exchanges
At Polono, we stand by the quality of our electronics and offer a 30-day window for returns or exchanges on all items in their original packaging. We aim to ensure your printing and labeling experience is seamless, providing full support for any hardware concerns.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original box, including all power cables, USB cords, and sample media that were included in the initial shipment.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund or dispatch a replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing